Class 11 Business Studies

Emerging Modes of Business

NCERT Solution: MCQ

e-commerce does not include

  • A business’s interactions with its suppliers
  • A business’s interactions with its customers
  • Interactions among the various departments within the business
  • Interactions among the geographically dispersed units of the business

    Answer: (c) Interactions among the various departments within the business


  • Outsourcing
    • Restricts only to the contracting out of Information Technology Enabled Services (ITES)
    • Restricts only to the contracting out of non-core business processes
    • Includes contracting out of manufacturing and R&D as well as service processes — both core and non-core — but restricts only to domestic territory
    • Includes off-shoring

      Answer: (d) Includes off-shoring
  • The payment mechanism typical to e-business
    • Cash on Delivery (CoD)
    • Cheques
    • Credit and Debit Cards
    • e-Cash

      Answer: (d) e-Cash


  • A Call Centre handles
    • Only in-bound voice based business
    • Only out-bound voice based business
    • Both voice based and non-voice based business
    • Both customer facing and back-end business

      Answer: (d) Both customer facing and back-end business
  • It is not an application of e-business
    • Online bidding
    • Online procurement
    • Online trading
    • Contract R&D

      Answer: (d) Contract R&D

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