Emerging Modes of Business

NCERT Solution

MCQ Answers

Question 1: e-commerce does not include

  1. A business’s interactions with its suppliers
  2. A business’s interactions with its customers
  3. Interactions among the various departments within the business
  4. Interactions among the geographically dispersed units of the business

    Answer: (c) Interactions among the various departments within the business

Question 2: Outsourcing

  1. Restricts only to the contracting out of Information Technology Enabled Services (ITES)
  2. Restricts only to the contracting out of non-core business processes
  3. Includes contracting out of manufacturing and R&D as well as service processes — both core and non-core — but restricts only to domestic territory
  4. Includes off-shoring

    Answer: (d) Includes off-shoring

Question 3: The payment mechanism typical to e-business

  1. Cash on Delivery (CoD)
  2. Cheques
  3. Credit and Debit Cards
  4. e-Cash

    Answer: (d) e-Cash

Question 4: A Call Centre handles

  1. Only in-bound voice based business
  2. Only out-bound voice based business
  3. Both voice based and non-voice based business
  4. Both customer facing and back-end business

    Answer: (d) Both customer facing and back-end business

Question 5: It is not an application of e-business

  1. Online bidding
  2. Online procurement
  3. Online trading
  4. Contract R&D

    Answer: (d) Contract R&D


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