Class 11 Business Studies

Emerging Modes of Business

NCERT Solution

MCQ Answers

Question 1: e-commerce does not include

  • A business’s interactions with its suppliers
  • A business’s interactions with its customers
  • Interactions among the various departments within the business
  • Interactions among the geographically dispersed units of the business

    Answer: (c) Interactions among the various departments within the business

Question 2: Outsourcing

  • Restricts only to the contracting out of Information Technology Enabled Services (ITES)
  • Restricts only to the contracting out of non-core business processes
  • Includes contracting out of manufacturing and R&D as well as service processes — both core and non-core — but restricts only to domestic territory
  • Includes off-shoring

    Answer: (d) Includes off-shoring

Question 3: The payment mechanism typical to e-business

  • Cash on Delivery (CoD)
  • Cheques
  • Credit and Debit Cards
  • e-Cash

    Answer: (d) e-Cash

Question 4: A Call Centre handles

  • Only in-bound voice based business
  • Only out-bound voice based business
  • Both voice based and non-voice based business
  • Both customer facing and back-end business

    Answer: (d) Both customer facing and back-end business

Question 5: It is not an application of e-business

  • Online bidding
  • Online procurement
  • Online trading
  • Contract R&D

    Answer: (d) Contract R&D